1. Information Users Provide
AI Rescue messages
When you choose to use AI Rescue, text you submit may be transmitted to our backend and AI infrastructure so the requested response can be generated. Depending on the prompt, that text may contain information about your device, audio issue, or other details you choose to provide.
Please avoid including sensitive personal information that is not needed to receive audio troubleshooting assistance.
Voice input, where available
If a version of the app offers voice input and you choose to use it, microphone access may be used to capture the voice input you request. Voice data may be processed as necessary to convert speech into text or provide the requested feature. Our implementation is designed to avoid retaining raw recordings longer than required for processing unless a feature explicitly states otherwise.
2. Device and Technical Information
Depending on the app configuration and features you use, limited technical information may be processed to provide compatible troubleshooting, maintain reliability, prevent abuse, or understand how the service performs. This may include:
- app version;
- Android version;
- device model or manufacturer;
- language or locale;
- feature usage;
- an anonymous installation identifier;
- diagnostic metadata; and
- crash or performance information, if crash reporting is enabled.
We should collect only information reasonably needed for the relevant feature or operational purpose.
3. AI Processing
AI Rescue messages may be routed through Cloudflare infrastructure, which may include Cloudflare Workers, Cloudflare AI Gateway, and Cloudflare Workers AI, in order to receive and generate AI-assisted responses.
AI output may contain mistakes, omissions, or unsuitable suggestions. It is provided as informational assistance, is not a guaranteed diagnosis, and does not replace qualified hardware inspection or repair.
Cloudflare may process information in accordance with its own applicable privacy terms and service documentation. You may review Cloudflare’s privacy information from its official website.
4. Audio and Microphone
Ordinary sound playback, such as playing speaker tones or predefined rescue sequences, does not require microphone access unless a separate microphone-dependent feature is being used.
When you intentionally use a microphone-dependent feature, the app may process microphone input for the requested testing, voice input, or analysis function. The microphone should not be used to secretly record users or for unrelated background purposes.
Android permission controls let you review or revoke microphone access at any time, although doing so may prevent microphone-dependent features from working.
5. Advertising
The free version may display advertisements provided through Google AdMob. Advertising providers may process advertising identifiers, device information, approximate technical signals, ad interaction data, and related information according to your consent choices, applicable law, and their own policies.
Where applicable, ads may be personalized or non-personalized. Google’s User Messaging Platform or other consent tooling may be used to collect or communicate advertising consent choices where required.
Advertising providers operate under their own privacy practices. This policy does not claim that advertisers receive your AI conversation content.
6. Purchases
Subscriptions and in-app purchases are processed through Google Play. We do not directly receive or store your full payment-card details.
Purchase tokens, entitlement information, subscription status, product identifiers, or related billing metadata may be processed to verify premium access, prevent fraud, restore purchases, or provide purchased functionality.
7. Analytics and Crash Reporting, If Enabled
If analytics or crash reporting is configured in the production app, aggregated or technical app-usage information may be collected to:
- identify crashes and reliability problems;
- improve features;
- measure feature usage;
- prevent abuse; and
- understand performance.
The specific provider and categories of data should be disclosed here before production if analytics or crash reporting is actually enabled.
8. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was processed, to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.
Where reasonably possible and required by applicable law, information may be deleted, anonymized, or otherwise handled in response to valid user-rights requests.
10. Security
We aim to use reasonable technical and organizational safeguards appropriate to the service, which may include HTTPS in transit, backend access controls, restricted operational access, and other practical protections.
No online service or storage method is 100% secure, so we cannot guarantee absolute security.
11. Children
The service is not specifically directed to children under 13. If the app’s Google Play audience configuration, applicable law, or product design later changes, this section should be reviewed and updated accordingly.
12. International Processing
Our infrastructure and service providers may process information in different countries or jurisdictions. Data-protection rules may differ from those in your place of residence. Where required, appropriate legal mechanisms should be used for cross-border processing.
13. User Rights
Depending on where you live, you may have rights regarding personal information, including rights to request access, correction, deletion, objection or restriction, and withdrawal of consent where consent is the legal basis for processing.
Rights vary by jurisdiction and may be subject to legal exceptions. To make a privacy request, contact us at SUPPORT_EMAIL_HERE.
14. Changes to This Policy
We may update this Privacy Policy as the app, service providers, legal requirements, or product features evolve. When we do, the “Last updated” date at the top of this page should be revised.
15. Contact
If you have privacy questions or requests, contact: